Privacy Policy D Todo Nibresma – WA Middleware App

Welcome to our WhatsApp Middleware, a service operated by D Todo Nibresma (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, and protect information when you interact with our online store’s customer service via WhatsApp. Our app (App ID: 9111647815582602) integrates with the WhatsApp Business API to provide seamless support through our phone number (593986870602).

1. Data We Collect

We collect the following data through the WhatsApp Business API when you message us:
– Phone Numbers: Your WhatsApp phone number (e.g., when you contact us).
– Message Content: Text, button responses (e.g., order confirmations), and any media you send (e.g., images related to support queries).
– Metadata: Timestamps, message IDs, and statuses (e.g., sent, delivered, read).
This data comes from your interactions with our WhatsApp number managed by our middleware.

2. How We Use Your Data

We use this data solely to provide and improve our customer service:
– Message Syncing: Our middleware syncs messages between two platforms—Chatcenter (a bot-driven service) and SellerChat (an AI and human-agent service)—to ensure consistent, context-aware responses. For example, if you confirm an order via Chatcenter, SellerChat sees it to answer follow-up questions like “When will it ship?”
– Support Delivery: We process your messages to respond to inquiries, confirm orders, and resolve issues related to our online store.
– Service Improvement: We analyze message patterns (e.g., response times) to enhance our support efficiency, without identifying individual users beyond their phone numbers.

3. Data Protection Measures

We prioritize your privacy and security:
– Storage: Data is stored securely on our Namecheap server in encrypted databases accessible only to authorized personnel.
– Transmission: All data between WhatsApp, our middleware, and platforms is encrypted via HTTPS.
– Access Control: Only Chatcenter and SellerChat receive synced messages for support purposes—no other third parties access your data.
– Retention: We keep message data only as long as needed for support (typically 30 days), then delete it unless required by law.
– No Sharing: We don’t sell, rent, or share your data with anyone beyond what’s needed for customer service via Chatcenter/SellerChat.

4. Third-Party Disclosure

We share your data with:
– Chatcenter and SellerChat: To sync messages and provide support. They’re bound by their own privacy policies and WhatsApp’s terms.
– Meta: As the WhatsApp Business API provider, Meta processes data per their Data Policy (linked below).

5. Your Rights

You can:
– Contact us at integrations@dtodonibresma.com to ask about your data or request deletion (subject to legal limits).
– Stop messaging us anytime—though we can’t respond without your input.

6. Changes to This Policy

We’ll update this policy if our practices change, posting the new version here with an updated “Last Updated” date. Significant changes will be notified via our store’s channels if applicable.

7. Contact Us

Questions? Reach us at:
– Email: integrations@dtodonibresma.com
– Address: Av. Galo Plaza Lasso y Luis Tufiño, Quito, Ecuador

8. Links

– Meta’s WhatsApp Business Data Policy: https://www.whatsapp.com/legal/business-data-policy

This policy ensures transparency about how we handle your data via WhatsApp for customer service. Thanks for trusting us!