Terms of Service D Todo Nibresma WA Middleware App

Welcome to D Todo Nibresma’s WhatsApp Middleware service (“Service”), operated by D Todo Nibresma (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our customer support via WhatsApp (phone number: 593986870602), powered by our app (App ID: 9111647815582602). By messaging us, you agree to these Terms.

1. Service Description

Our Service provides customer support for D Todo Nibresma via WhatsApp, using a middleware app to sync messages between Chatcenter (bot-driven) and SellerChat (AI and human-agent) platforms. This ensures seamless responses for order confirmations, queries, and support.

2. Eligibility

You must be at least 13 years old and have a valid WhatsApp account to use our Service. By using it, you confirm you meet these requirements.

3. Your Responsibilities

– Use the Service only for lawful purposes related to D Todo Nibresma’s products/services.
– Don’t send spam, abusive, or illegal content (e.g., harassment, scams).
– Provide accurate info (e.g., order details) for effective support.

4. Our Responsibilities

– We’ll strive to provide timely, accurate support via Chatcenter and SellerChat.
– We may update or suspend the Service for maintenance or improvements, with notice where possible.

5. Data Usage

Your messages are processed per our Privacy Policy (https://dtodonibresma.com/privacy-policy), synced between platforms, and stored only as needed for support.

6. Intellectual Property

– Our Service, including its design and code, is owned by D Todo Nibresma or licensed to us.
– You retain rights to your message content but grant us a license to process it for support purposes.

7. Limitation of Liability

– We’re not liable for delays, interruptions, or errors beyond our control (e.g., WhatsApp outages, network issues).
– The Service is “as-is”—we don’t guarantee uninterrupted use or specific outcomes.

8. Termination

– You can stop using the Service anytime by ceasing to message us.
– We may suspend your access if you violate these Terms (e.g., spam).

9. Changes to Terms

We may update these Terms—new versions will be posted here with an updated date. Continued use after changes means you accept them.

10. Contact Us

Questions? Reach us at:
– Email: integrations@dtodonibresma.com
– Address: Av. Galo Plaza Lasso y Luis Tufiño, Quito, Ecuador

By messaging us on WhatsApp, you agree to these Terms. Thanks for choosing D Todo Nibresma!